TADA IT is a provider of powerful and smart business systems for the tire and car industry. They create innovative solutions and focus on how to streamline the car business from a workshop perspective. Their services include branded web shops directly integrated with supplier inventory, multi-channel booking and logistics management platforms. Customer-oriented and technical solutions are the main focus for developing the business. With a high dependency on technology for logistics and ordering, customer experience and tools are a high priority.

As an existing Zendesk customer, ongoing reviews are required to keep the customer experience at the an optimal position. advoCX supported the TADA IT team through the review and refinement of their Zendesk account and overall customer service best practices.

"We initially engaged advoCX to optimise our existing Zendesk setup. However, by leveraging their advice and Zendesk expertise, we were able to extend the support further to introduce new channels (via web forms), refine our FAQS and build much-needed automations to speed up ticket handling. Taking the support further than initially anticipated, advoCX built a custom integration with our proprietary systems, provided training for our agent teams and specific recommendations to future-proof our CX offering. We are glad to have had advoCX as our trusted partner."

Dennis Hansen, Managing Director at TADA IT